Meet Maya
Solo groomer. Driver. Scheduler. Customer service team.
Milo & Moss is her mobile grooming business in Decatur, Georgia. Saturdays fill fast, every stop requires travel, and every dog needs a different amount of time.
Tue–Sat
working days
15 miles
around Decatur
Saturdays
fill first
No-shows
create gaps
Before Milo & Moss
One booking. A dozen little jobs.
Address checkPet detailsCalendarDepositReminderRescheduleFollow-up
Grooming finished.
Admin didn't.
Maya's texts · one booking
Hi! Can I book Saturday?
Sure — what's your address?
Kirkwood. Is that too far?
Works! What kind of dog + size?
Doodle, ~45 lbs, kind of matted…
I have 10:15 or 2:30. $25 deposit to hold it.
Can we do after 3? Also can we move to next week?
The shift
We moved the routine work into the experience.
“Can I book?”“You're booked.”
After Milo & Moss
Book
Customer starts instantly.
Confirm
Deposit + appointment handled.
Manage
Reschedule or cancel without calling Maya.
AutoFill
An opening can go back into play.
Everything keeps moving.
Maya's side
No giant CRM. No second inbox.
- Today's route
- Confirmed appointments
- Deposits
- Needs You
Software handles the routine.
Maya handles the exceptions.
Before
Maya manages every booking.
After
Maya manages what actually needs Maya.
Same business. Very different day.
Customers get an easier experience.
Maya gets her time back.